Phoenix Gaming LLC – Shipping and Fulfillment Policy

Last Updated October 11, 2026

Thank you for supporting Phoenix Gaming LLC! [1] Every order placed on our digital storefront directly funds an independent artisan workshop. [1] We are committed to processing, wrapping, and delivering your handcrafted gaming hardware and custom tabletop gear with total transparency. [1]

Please review our structural shipping and fulfillment parameters outlined below:

1. Processing Windows & Fulfillment Timeline

Because our inventory catalog is split between restored electronic engineering and small-batch chemical manufacturing, processing times vary by product class:

• Restored Retro Hardware & Vintage Games: Shipped within 2 to 3 business days following payment verification. [1] Every device undergoes a final hardware quality-control diagnostic loop before packaging. [1]
• Hand-Poured Artisan Resin Gear: In-stock resin sets ship within 3 to 5 business days. [1] This window ensures that every small-batch item completes its deep post-pour stabilization, UV cross-link curing, and mirror-buffing before entering the distribution network. [1]
• Please Note: We do not process or ship parcels on weekends or official domestic holidays. [1]

2. Domestic Shipping, Insurance & Carrier Networks

We ship all domestic packages via the United States Postal Service (USPS) using standard zone-based Ground Advantage, Priority Mail, or Priority Flat Rate delivery fleets.

• The Insurance Guarantee: For your complete peace of mind, full shipping insurance is automatically included on every single package shipped from our workshop, fully shielding your transaction against loss or severe structural carrier damage in transit.
• The Dual-Armor Packaging Standard: To protect your investments from conveyor-belt transit stress, all items are protected inside our rigid, double-walled NO.1987 matte black internal boxes and packed flat into structural mailing shells. [1]
• Tracking Continuity: The moment your shipping label is generated on our dashboard, an automated tracking link will be delivered directly to your checkout email address. [1] Please allow 24 hours for the carrier system to update its initial transit scan. [1]

3. Shipping Limitations & Delivery Responsibility

• P.O. Boxes & APO Addresses: We fully support delivery to domestic P.O. Boxes and military APO/FPO addresses via USPS. [1]
• Address Accuracy: The buyer assumes full legal and financial responsibility for entering the correct shipping coordinates at checkout. [1] Phoenix Gaming LLC cannot issue refunds or replacement parcels for items delivered to an incorrectly entered address. [1]
• Transit Damage Reporting: In the rare event that a package arrives structurally crushed or damaged by the carrier, please document the condition instantly. Take clear photos of both the unopened exterior mailing box and the damaged product inside, and contact our support desk within 48 hours of delivery so we can immediately process the carrier insurance claim on your behalf. [1]